Fees, Legal & Contract.

A credit contract is a consumer credit contract when

- it is for individuals and,
- the motor vehicle is primarily for personal, domestic, or household use.

Credit Fees:

Other Fees:

Default Fees:

Current Annual Interest Rate:

Personal Loan/Finance Lease: BMW* - Motor Vehicle - Upto 9.95%

Personal Loan - Owners Choice: BMW* - Qualifying New Motor Vehicles Upto 13.70%

*Contact us for details, BMW Financial Service terms, conditions and standard lending criteria apply. Interest Rates and fees are subject to change at any time.

Complaints Process.

BMW Group Financial Services is committed to providing products and services of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service, please let us know. Click the link below to download information on how we deal with complaints, our customer complaints process and where to direct any complaints.

Our Compliant Process

You are protected by responsible lending laws. Because of these protections, the recommendations given to you about Motor Vehicle Loans & Finance Leases are not regulated financial advice.

This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.

Q&A.

What to do if you are experiencing financial difficulty due to COVID-19?
If you’re experiencing financial hardship as a result of the coronavirus pandemic (for examples through redundancy, reduced/nil hours), please contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. as you may be eligible for hardship.

What to do if I change my address?
Please contact us so that we can update your information.
Contact Us

What happens if I can’t make my payments?
If you fail to meet your payments we may be entitled to repossess and sell the Vehicle described on the front page of your contract. If the Vehicle is repossessed and sold, you will continue to be liable if the proceeds from the sale of the Vehicle are not enough to repay your obligations to BMW. Please contact us as soon as you know that you can’t meet your payments to discuss your options.

Can I repay my loan early?
Yes, you can. If you pay the unpaid balance in full before the final payment is due (full prepayment), you may be required to pay a fee or charge to compensate us for any loss arising out of the full prepayment. Please see Disclosure Statement for the formula used.

What to do if you suffer unforeseen Hardship?
If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation. To apply for a hardship variation, you need to:

1. make an application in writing; and
2. explain your reason(s) for the application; and
3. request one of the following:
   1. an extension of the term of the contract (which will reduce the amount of each payment due under the contract); or
   2. a postponement of the dates on which payments are due under the contract (specify the period for which you want this to apply); or
   3. both of the above; and
4. send the application to us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us at 09 573 2535.

Do this as soon as possible using the 'Hardship Application' provided under the Downloads section. If you leave it for too long, we may not have to consider your application.

Financial Services Federation.